We have different charging structures for the different services that we provide.

Hardware / Software Development & Testing

We prefer to undertake development and testing work on a fixed price basis. This allows our clients to budget accurately without any hidden extra charges. Please contact us so that we can discuss your requirements and provide a quotation for your project.

Under certain circumstances, where requirements are subject to change for example, we can provide development effort at hourly or daily rates. For more details please request an up to date copy of our document "Rates - Development".

Repair and Maintenance

Repair and maintenance is undertaken on a fixed price basis. Please contact us so that we can discuss your requirements and provide a quotation.

Due to the nature of repair work there may be a charge for the initial investigation and diagnosis work that is required before we can produce an accurate quotation. When we are given the go-ahead to complete the repair this charge will be waived.

Technical support

Most technical support issues can be resolved with just a telephone call or an exchange of emails with one of our engineers. We offer a low cost annual telephone/email technical support plan that provides access to our engineers. More complex problems may require an on-site presence or remote access to your system which can either be charged at our standard daily/hourly rates, or at reduced rates when "blocks" of support time are purchased that can be called off as necessary.

When a client has an emergency that requires immediate attention, but does not have a regular requirement for support we can provide support charged at our hourly or daily support rates.

For more details please request our document "Rates - Technical Support".

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